Service Categories

CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. has the following service categories:

• Unit - Calls used by the customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement..
• Sales Ledger - Used for any charges (fees) or credits (goodwill payments) made directly to the customers account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices.; not relevant at subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription level. The user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. adds the service to the account via a workflow event.
• Subscription Serial No. - Used when assigning a customer with a telephone number that is chargeable, such as gold/silver numbers.
• Invoice Adjustments - Used to make adjustments against invoices, for example a credit or a charge.
• Account Service - Service added at the account level.
• Subscription Service - The most frequently used category; relates to each particular subscription such as line charge, itemised billing, etc.
• Discount - Used for services that offer discounts to customers.
• S.O.P - Sales orders.